Eastern University is concerned with how students are treated, desires to help them understand process and procedures and wants to hear and resolve student concerns and grievances. In compliance with Federal Department of Education regulations and because of the aforementioned concern for students, Eastern University has the following policies concerning grievance resolution.Â
Students in Blended or Online programs from out of state should attempt to resolve any issues or complaints with Eastern University. The process for filing a grievance is outlined in the Grievance Policy. Students are expected to exhaust these internal Grievance Procedures before seeking resolution externally.
If the grievances are solved unsatisfactorily by the University, the student may file a complaint about Eastern University with the student's state of residence by referring to the following list of State Agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, Middle States Commission on Higher Education.