Q-I do not have my user information for Blackboard. Where, and when will I get it?
A-Your Eastern University user profile is sent to you as soon as it is created. You can send an e-mail to email@example.com with your full name and class information for further assistance.
Q-Can I reset my Blackboard password?
Q-Can I change my e-mail address in Blackboard?
A-No. All e-mail communication in Blackboard is sent to your Eastern University e-mail account.
Q-I tried to log into Blackboard and got the following error message:
An error occurred while the system was processing this login request. What does this mean?
A-There is an issue with your user profile in Blackboard. Please send an e-mail to firstname.lastname@example.org. Please let us know in your e-mail if you can or cannot log into your Eastern University e-mail.
Q -I tried to add some documents to Blackboard and my browser restarted each time. Why did this happen?
A-You might need to update your PC’s Java.
Q-When are my courses available in Blackboard?
A-All courses listed in Eastern University’s catalog are added to Blackboard;
--Students can only see courses on Blackboard when their instructors have made the course available.
--Instructors can see their course(s) once they had been assigned to the course(s).