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CCGPS Frequently Asked Questions

1. When is my bill due?
Bills are due by the beginning of each new session. Bills published after the start of the session are due upon receipt.

2. When do I receive my bill?
Eastern University sends an email alerting students when their bill is viewable through my.eastern.edu. (Eastern University does not send paper bills.)

3. How do I log into the EU portal and access my bill?
To access the EU portal follow these steps:
a. Log on to my.eastern.edu
b. Click the Student Records tab
c. Click Student Accounts on the left
d. Click on Go to CASHNet.
e. Click on View Bills

4. What happens if I cannot pay my balance on time?
A Late Payment Fee of $110.00 is assessed to all semester-based student account balances that are not cleared at the start of the semester. Session- based students will be assessed $55.00 each session that the account balances have not been cleared at the start of the session. Each month that your account remains unpaid you will be accessed a 1.5% service charge until your balance is paid in full.

5. Is there a payment plan?
EU has partnered with Higher One to provide the option of paying throughout the semester .The Higher One payment plan links are on the Student Accounts web page. While enrolled in a Higher One payment plan for your total remaining balance, you will not be charged the late payment fee or monthly service charges.

6. If I have a credit balance on my account, how do I apply for a refund?
You may receive either a paper check refund or an e-refund. Paper check refunds are sent to your home address. If you want an e-refund, go to the EU portal and provide your bank account information so that your e-refund can be deposited directly into your bank account. Please ensure that you accurately indicate your bank account information.

7. May I cash a personal check in the Student Accounts Office?
Yes, our office is able to cash your personal checks up to $75.00 each week day. (On the day that students receive federal work study payments, students may cash checks up to $150.00)

8. Do you accept credit card payments?
Credit card payments are accepted through CASHNet.  You may make your payments using your VISA, American Express, MasterCard and Discover credit cards.

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