Find the Right Support
Welltrack Connect is a secure, web-based referral platform that helps students connect with mental health providers who understand the unique needs of college life. Whether you're looking for care nearby or prefer virtual sessions, Welltrack Connect makes it easier to find a provider that’s the right fit for you.
Through the platform, you can:
Search for Providers Based on What Matters to You
Filter by provider identity, language, clinical specialty, and availability.
Connect with a Trusted Network
Access a dedicated group of community providers known to our college.
Check Your Insurance Benefits in Real Time
This tool helps you understand your mental health benefits such as copays, deductibles, and coverage limits so you can make informed decisions before booking an appointment.
Schedule Appointments and Communicate Securely
Use the encrypted platform to message providers and request appointments—no phone calls required.
Access Care Using Flexible Credits
You can search for providers who participate in Eastern University’s Flexible Credits program and request appointments directly through the platform. This option allows you to access covered care without needing to use insurance or pay out of pocket.
Eastern University offers students 4 initial Flexible Credits, with the possibility of renewal upon approval of CAPS.
How to Find Providers Who Accept Flexible Credits
- Log in to Welltrack Connect here Eastern University Welltrack Connect
- Start with an initial search on the landing page using a keyword and/or location
- On the results page, locate the “Payment Type” filter at the top left corner
- Select “Flexible Credits”, then click “Apply”
- Your results will now show only providers who participate in your school’s Flexible Credits program.
Tip: Want to keep working with the same provider even after you use all your Flexible Credits? Just apply the Flexible Credits filter and then use the Insurance filter to pick your insurance carrier. This way, you can find someone who accepts both.
You can use Welltrack Connect independently or with the support of CAPS. The platform is designed to reduce common barriers to care, making it easier to find support that fits your individual needs and preferences.
Get Started
Need help?
Visit the Support Guide or contact caps@eastern.edu or 610-341-5837.